TEMPLATE
AI service quality annex
The annex for an AI system delivered as a service. It adds the three service characteristics to the requirement set and states the service boundary, the support and the exit.
| # | Section | What goes in it |
|---|---|---|
| 1 | Service boundary | The parties, the responsibilities, the support model and what is not in the service. |
| 2 | Traceability | The identifiers that link a request, a model version and an outcome, and the reconstruction test. |
| 3 | Service adaptability | What can be adapted, the approved range, the staff competence and the change log. |
| 4 | Customizability | The catalogue, the approval route, the response time and the re-evaluation rule. |
| 5 | Changes and exit | The change notification, the exit route, the data return and the deletion terms. |
How to use it
Fill the sections in order. The scope decision comes before the requirement, because a characteristic that is out of scope needs a reason, not a blank. The evidence section comes before the owner, because a requirement whose evidence cannot be named is not yet a requirement. Keep the edition and the date on the cover.
The paid kit carries this outline as a workbook with the record's evidence and gaps beside each row, and with the owner, status and due fields ready to fill.
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