Clause 7.1: General
New in the second edition.
What clause 7.1 is
New in the second edition. The clause introduces the AI service quality model, which is based on the service quality models standard. It exists because many AI systems are consumed as a service, where quality includes the people, the process and the support around the model, not only the model itself.
What the 2023 edition said
No equivalent. The first edition had no service model.
What the second edition changes
The clause and the model are new. The public draft adds three AI-specific elements: traceability, service adaptability and customizability.
The FDIS text is not public. The change line above is read from the public draft, which is not the FDIS and may differ. No clause level diff is invented here. The ISO stage record is the authority for the dates.
Why it matters to the buyer
A product model asks whether the model is good. A service model asks whether the service around it is good: can a result be traced, can the service be adapted, can the user get what they asked for. Buyers of AI as a service need the second question answered.
What to write in the requirement
Describe the service as a service: the parties, the responsibilities, the support, the change route and the exit. Then write requirements against the three service characteristics. If the AI is embedded in a product with no service wrapper, record why the clause is not applicable.
Evidence a reviewer asks for
A reviewer will ask whether the contract describes a service or a product. The answer decides whether this clause applies.
- Service descriptionThe parties, responsibilities, support model and service boundary
- Applicability recordThe decision that the system is a service, a product or both, with the reason
- Service requirementsOne requirement for each service characteristic in scope, with a measure
Where it commonly fails
- The service is described in marketing language
- No support responsibilities are recorded
- The service model is ignored because the system is called a product
What to do before publication
Classify each AI system and write the service description where it applies.
Read across
← 6.3 Societal and ethical risk mitigation 7.2 Traceability →
Source for clause 7.1: ISO/IEC 25059, Clause 7.1, retrieved 20 October 2026. The change line rests on the public draft of the second edition and ISO page 88234. The requirement, evidence and gaps are written from our record. Every source.